Refund and Returns Policy
At RICHARD NOEL | RN, every garment is a labor of “Exotic Sophistication,” handcrafted with precision. Because our pieces are artisan-made and often feature limited-edition Caribbean prints, we adhere to a strict return and adjustment policy to protect the integrity of our craft.
1. Ready-to-Wear (Stocked Items)
For items purchased via our website that are part of our standard stocked collections:
- Notification: You must email orders@richardnoelofficial.com within 7 days of delivery to authorize a return.
- Return Deadline: Items must reach us within 14 days of original delivery.
- Condition: Items must be unworn, unwashed, and have all original tags attached.
- Logistics: All shipping costs for returns are the responsibility of the customer.
2. Made-to-Order & Custom Adjustments
Each Made-to-Order piece is handcrafted specifically for you. These items are Final Sale. We do not offer refunds or full replacements, as the labor and materials are unique to your order.
If there is a construction fault, you must notify us within 48 hours of receipt. The resolution process is as follows:
- Local (Trinidad & Tobago): * Resolution: Complimentary fit adjustment or repair at our studio.
- Logistics: Client is responsible for drop-off at Poshh Collections, Grand Bazaar or shipping via TT Post.
- Regional (CARICOM):
- Resolution: We offer a Repair Service only. We do not replace the garment.
- Logistics: The client is responsible for shipping the item back to our T&T studio at their own expense and covering the return shipping cost for the repaired item.
- International:
- Resolution: Due to the high cost of international logistics, we offer a Professional Alteration Credit.
- Process: If a minor adjustment is needed, provide a quote from a local professional tailor. Upon approval, we will provide a partial credit to cover the repair. We will not hand-make a second garment for the same order.
3. Local Drop-Off Point (T&T Only)
To assist our local clientele, authorized returns or items for adjustment may be dropped off at Poshh Collections, Grand Bazaar.
- Items must be in a sealed bag.
- Must be clearly labeled with your Full Name and Order Number.
- Note: This is a drop-off point only; staff at Poshh Collections cannot authorize returns or issue refunds.
4. Non-Returnable Items
For hygiene and the nature of handcrafted luxury, the following are Final Sale:
- Swimwear (once the hygiene seal is broken).
- All Custom-sized or Bespoke commissions.
- Sale/Promotional items.
5. Shipping & Logistics
- Fees: Original shipping fees, duties, and taxes are non-refundable.
- Responsibility: Richard Noel | RN is not responsible for any shipping costs associated with returns or repairs.
- Tracking: We highly recommend using a trackable service. Richard Noel | RN is not responsible for items lost in transit.
